customer
success
On-Demand.
You can focus on Sign ups,
We’ll handle all the engagement.
WHERE DO WE FIT IN?
Engage Signups
Turn free trial signups into free trial users by engaging them early.
DISCOVER NEEDS
Unleash the goals your customers want to achieve as a result of using your solution.
CREATe VALUE
Act on "Success Milestones" that move customers closer to their Desired Outcomes.
Engage Signups
10,000 free trial sign-ups is a vanity metric if no-one actually uses your software. Activation is the science of turning acquired users into active customers: people that pay for and value your solution.
We can add fuel to your growth by reaching out to your signups, enage them with a demo, and drive your POC’s.
Discover Needs
Getting people to use and value your solution is dependent on your understanding of their Desired Outcomes: the goals your customers want to achieve as a result of using your solution.
We can help you understand those desired outcomes, combining usage data, interviews and surveys to uncover their goals and align your solution around achieving them.
Create Value
Desired Outcomes are usually big, multi-stage goals. In order to help customers achieve them, Customer Success defines “Success Milestones”: smaller, intermediary steps that move customers closer to their Desired Outcomes.
We can help your users get immediate value by educating them on your solution, setting and achieving short term goals, and increasing feature usage.
TOGETHER WE WIN!
- You don’t need to hire a full-time person. You can use MidGear as much or as little as you want. Use 150 hours one week and 2 hours the next.
- You only need to train MidGear once. You can scale with us quickly because we are already trained.
- We are an easy replacement for a recently lost team member. Or you can use us as interim work while you find a full-time person.
- We are 24/7 and have a 5 minute response time, so we can respond to your prospects in all time zones. Your prospects will think you have a superpower.
What You Get?
Dedicated Account Manager
- Better service.
- Faster service, less knowledge transfer.
- More value per minute, more deal closures.
- Ability to put in complicated requests over the phone.
- A proactive approach to identify and remove your headaches.
Priority Service
Centralized Account Management
- Integrate Midgear with Slack for your entire team.
- Coordinate tasks across team members.
ASK US MORE ABOUT IT
Let’s Chat About Your Growth
