You can focus on Sign ups,
We’ll handle all the engagement.
WHERE DO WE FIT IN?
Turn free trial signups into free trial users by engaging them early.
Unleash the goals your customers want to achieve as a result of using your solution.
Act on "Success Milestones" that move customers closer to their Desired Outcomes.
10,000 free trial sign-ups is a vanity metric if no-one actually uses your software. Activation is the science of turning acquired users into active customers: people that pay for and value your solution.
We can add fuel to your growth by reaching out to your signups, enage them with a demo, and drive your POC’s.
Getting people to use and value your solution is dependent on your understanding of their Desired Outcomes: the goals your customers want to achieve as a result of using your solution.
We can help you understand those desired outcomes, combining usage data, interviews and surveys to uncover their goals and align your solution around achieving them.
Desired Outcomes are usually big, multi-stage goals. In order to help customers achieve them, Customer Success defines “Success Milestones”: smaller, intermediary steps that move customers closer to their Desired Outcomes.
We can help your users get immediate value by educating them on your solution, setting and achieving short term goals, and increasing feature usage.